Privacy Policy

Effective Date: 01/07/2025

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website promoting static caravans for sale across our Cumbria parks, including Meadows Retreat, Forest View, Hesket, and Inglenook, all part of the Hoeys Caravans Limited group.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

This site is operated by Hoeys Caravans Limited, Company Number: 08697016, promoting a collection of holiday parks in Cumbria offering static caravans for sale. If you make an enquiry, your details may be shared with our sales team to help match you with the right caravan and park for your needs.

2. What Personal Data We Collect

We may collect the following personal information:

Your name
Email address
Telephone number
Enquiry details or preferences
IP address and browser/device information
Tracking data (e.g. via Facebook Pixel or Google Analytics)

3. How We Use Your Information

We may use your information to:

Respond to your enquiry
Arrange viewings or send further details
Improve website performance and marketing efforts
Send marketing updates (if you’ve opted in)

We do not sell your data or pass it to third parties outside of the Hoeys group and its associated sales team.

4. Legal Basis for Processing

We rely on the following lawful bases for processing your personal data:

Consent – where you’ve submitted a form or opted into marketing
Legitimate interest – for responding to your enquiry or improving services
Legal obligation – where required for regulatory or record-keeping purposes

5. Cookies and Tracking

We use cookies and similar tracking technologies to monitor site usage, improve functionality, and support advertising campaigns. These may include third-party tools like Facebook Pixel or Google Analytics.

You can control or disable cookies via your browser settings at any time.

6. How We Protect Your Data

All data is securely stored and access is restricted to authorised personnel only. We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

7. How Long We Keep Your Data

We only retain your personal information for as long as necessary:

Enquiry data: up to 12 months unless you request further contact
Marketing data: until you unsubscribe or request deletion

8. Your Rights Under UK GDPR

You have the right to:

Request access to the data we hold about you
Ask for corrections or deletion
Withdraw your consent at any time
Object to certain types of processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

9. Contact Details

If you have any questions about how we collect, store, or use your personal data, contact:

Hoeys Caravans Limited
Company Number: 08697016
[Insert Contact Email]
[Insert Phone Number]
[Insert Registered Address]